Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Answer Guarantee

  • Our customer help and support crew is present round–the–clock to respond to all your assistance questions. Every ticket you send out to us is going to be resolved within maximum one hour. If your situation requires the assistance of an admin, we are going to send the ticket to the person on shift and will notify you that the situation is being taken care of.

  • Top quality support service
  • Expert Client Assist Service

  • We are on line for you night and day to offer advices and technical support and also to help you with any difficulty that you might run into whilst monitoring your virtual server. We’re able to support you with all pre–configured packages, such as your OS, server management panel (in accordance with the VPS type) and the Web Control Panel designed completely by us.

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Web Control Panel that is included free–of–charge with your VPS gives an inbuilt knowledge base. There’s a bunch of extensive how–to articles and a selection of step by step video tutorials that display all the common site control responsibilities. You can easy–access them by clicking the Help or Video buttons in the upper right corner of each Control Panel section.