Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • You will find nearly all the answers to your questions in the easy–to–navigate Help section included in your Web Control Panel. It features a detailed repository with frequently asked questions and comprehensive educational articles contributed by our practiced customer support staff.

  • Top quality support service
  • Tutorial Videos

  • We have prepared a collection of how–to video tutorials that visually explain how you can solve a common problem connected to your Linux hosting packages account. You will find the how–to videos in the Help section.

  • Intuitive help center
  • A 1–Hour Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 help desk support service and include a sixty–minute response guarantee. Our well–trained support engineers will be available to you 24–7–365 and will solve any issue that you may possibly encounter within maximum 60 minutes after the technical support ticket submission. In most cases, an answer will be provided to you within 20 minutes.