A 99.9% Server Uptime
Our hosting system is based on a solid, world–class hardware configuration and a heavily customized Linux distro. So, irrespective of what your web site is, or how many site visitors you have, or even if there is a distributed denial–of–service assault, our physical machines will stay up and running and your web sites will stay accessible online.
All our Linux hosting packages plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s very important to also build your own network infrastructure. That’s the reason why we set up a custom internal network in all our data centers. Based on enterprise–class Juniper routers and switches, our internal network allows for faster–than–the–speed–of–light data transfer rates and is also fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, irrespective of which web hosting plan you have opted for.
A 30–Day Money–Back Guarantee
While we have given our best to decrease all potential risks with our cloud hosting packages and while our company offers outstanding support, sometimes the customer simply isn’t happy with what we offer. Or he has to switch to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully pleased, we will give you a refund.
24/7 Technical Support
We have cautiously hand–picked each individual member of our 24x7 support staff to ensure that we can offer the best possible customer care service you can get. Each one of our techs has lots of years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. And they’re at your disposal 24/7 – you’ll be able to call them at any moment and they’ll reply back to you ASAP.
Their average support ticket response time is below twenty minutes, while with many other web hosting firms you have to wait for days. Moreover, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in less than an hour.